May these 10 Mind Capture Customer Service Commandments help inspire and guide you to greater service, improved team morale, higher profits, referrals, and bottom line, happier customers!
Thou shall never forget that the customer is our paycheck
Thou shall memorize and always use the magic words “Please” and “Thank You” when engaging customers
Thou shall realize that it can take years to earn someone’s business and only seconds to lose it
Thou shall realize that we’re ALL in customer service today regardless of title or position
Thou shall give thanks to their employer or else seek employment elsewhere
Thou shall write thank you notes daily to show appreciation and gratitude
Thou shall be rewarded with many referrals for exceptional customer service
Thou shall offer solutions and not excuses to customers seeking help
Thou shall laugh each day and smile often when interacting with customers and co-workers
Thou shall invest in personal development to fend off negativity and gossip in the marketplace
(C) 2019 Tony Rubleski
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