May these 10 Mind Capture Customer Service Commandments help inspire and guide you to greater service, improved team morale, higher profits, referrals, and bottom line, happier customers! Thou shall never forget that the customer is our paycheck Thou shall...
The Lost Art of Customer Service Last week I was fortunate to teach one of my favorite sessions in the Mind Capture catalog, Exceptional Mind Capture Customer Service. My client, in the mortgage industry, continues to win new business and positive word-of-mouth in a...
As we prepare for the 4th of July Holiday next week I thought I’d take a look at an area of customer service that is often neglected and overlooked. I’d like to share with you three simple, yet powerful, statements to NEVER use when dealing with your customers. I...
When it comes to helping farmers do their jobs better, I have a client in the Midwest that understands this skill like few others. For over 30-years GreenMark Equipment based in Holland, Michigan has been one of the leading John Deere dealerships within the Midwest....
Last week I was fortunate to work with Phil Porter and his amazing team at the Mackinac State Historic Parks. The training was held a few miles on shore from one of my favorite places in the entire world, Mackinac Island! Not only was it a nice, sunny day for our...
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