The Lost Art of Customer Service Last week I was fortunate to teach one of my favorite sessions in the Mind Capture catalog, Exceptional Mind Capture Customer Service. My client, in the mortgage industry, continues to win new business and positive word-of-mouth in a...
It was a crazy busy 11-days As I type these words I can’t help but thank soooooo many great groups and people that blessed me with 6 speaking dates over the last 11-days. Success is a team effort and a HUGE thanks to: Amy and Angel at Academy Mortgage Mike at...
The 2019 Trailblazer U.S. Book Tour Continues I’m excited to report that we’ll be Capturing Minds on the 2019 Trailblazer Tour with 5 Upcoming Speaking dates over the next 2-weeks. We’ll be in Motown next week and Viva Las Vegas the following....
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