We Live in an Instant Everything World! Let’s face it, we live in an ‘instant everything’ world. From microwaves that cook our food, text messages, and same day shipping we are an impatient society. I find this same parallel when it comes to the topic of referrals. In...
Customer neglect and poor customer service are epidemic these days. Here’s fascinating data on why customers leave: 1% – Customer dies 3% – Customer moves away 5% – Customer gets friend to provide service 9% – Customer is persuaded to go to...
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